Store Hours + Return Policy

Store Hours Tuesday - Saturday 10-6pm + shop online 24/7
ARE YOU LOCAL + WANT TO SKIP SHIPPING? NO PROBLEM! SELECT IN STORE PICK UP AT THE CHECKOUT

Sometimes things don’t work out, it happens! As my gal pal (I wish) Miranda Lambert says “Go and fix your makeup, girl, it’s just a breakup” - Lucky for you though, you won’t have to find your place on a local barstool under that neon light. We are here to make this breakup a little easier! Our mission is to build a trusted relationship with our valued customers so you feel confident purchasing online through Bold & Brassy Boutique. We do our VERY BEST to ship your items the same day and at the very least we can guarantee they will be fulfilled and shipped out within 1-5 business days. If you are hoping to receive your items by a specific date, you can select + pay for a quicker shipping method at your checkout but we ask that you please reach out using our CONTACT PAGE and we can let you know if we can make that happen for you. Please allow for an extra business day over Canadian holidays, Canada Post is not open on statutory holidays. 

FREE SHIPPING + IN STORE PICK UP;

If you are local & selected IN STORE PICKUP at your online checkout, please be assured our team will be emailing/notifying you AS SOON AS YOUR ORDER IS PACKED & READY FOR PICK UP. You can pick up your order after you receive notification from our team during regular store hours. If you need to pick up your order ASAP + haven't heard from us, please reach out via email at hello@boldandbrassy.ca or message us on social media with your order number.

We offer free shipping on orders over $75; We totally give a ship about you! We offer $10 flat rate shipping to our Canadian customers on orders under $75. For our friends in the US we offer $15 flat rate shipping on orders under $75. 

EXCHANGES, STORE CREDITS + RETURNS;

If it’s just not working out the way you’d always imagined, not a problem, we're here to make it right;

      • We will gladly offer you an in store credit on all items that were not final sale + we are happy to offer you an exchange when available. Due to items selling out fast, an exchange on the same item is not always possible but we can offer you an exchange on a different item or issue you a store credit should you still want to return the item. 

      • You MUST communicate with the Bold & Brassy team within 5 business days of receiving your online order. That is a generous amount of time to try on, inspect and ensure you love your goods. If you do not communicate within that time frame, it is assumed your love affair with your items is stronger than ever.

      • You have 10 days to exchange or have an in store credit issued if you purchased in store.

      • Please note we do not refund the costs to send the item back.

      • We would be happy to email you a return label at no cost to you whatsoever. We will offer ONE exchange credit per item/order. 

      • All store credits do expire so please ensure you use it up. Store credits cannot be combined and or split up among several orders.

      • Gift Certificates are NON-REFUNDABLE + CANNOT BE EXCHANGED FOR CASH VALUE OR REFUNDED TO CREDIT CARDS.

      • If a refund does occur it will be charged back to the card/account that was used in the initial purchase. No exceptions. 

    • Items must be in new condition - no signs of wear, tags attached, unwashed, unaltered, stain free, makeup-free, smoke-free and deodorant free.

    • Items purchased ON SALE are FINAL SALE. If you simply want to exchange for a different size, that is most certainly welcome, when the product is available!

    • Shipping charges are nonrefundable. 

    • Merchandise must arrive back to us before we issue a store credit or exchange.

    • Feel free to ship your returned merchandise at your own discretion but we do encourage you to use a form of delivery confirmation, as the responsibility of the item(s) is yours, at this point.

    • If you're exchanging and worried about your new size/colour being sold out by the time your package arrives, let us know what you need via email OR our official Facebook page and we're happy to reserve your new item until your exchange makes it back to us.

    • You’re welcome to reuse the package that your order arrived in - we encourage re-using + recycling!

    • Pretty please with a cherry on top inspect your order as soon as it arrives!  If there happens to be an issue with anything, please contact us immediately so we can take good care of you! We will always do the right thing!

Upon arrival, your return will be processed within 1-3 business days. If it’s important that you know when your return arrived, please refer to your means of Delivery Confirmation. * NOTE: We GUARANTEE when your orders/gifts leave the Bold & Brassy headquarters they are wrapped up pretty & professionally. We cannot guarantee perfection especially when your package is in the delivery chain. Please, your understanding of this is most appreciated.

Questions? Shoot us a message under the “Contact Us” page and we’ll be sure to get back to you as soon as we can! Canada Post will be your most cost-effective shipping option. Whether you use UPS, FedEx, DHL or Canada Post please include this entire address:

Bold & Brassy Boutique Store 102, 8805 Resources Road, Grande Prairie, Alberta T8V 3A6

STORE HOURS

Tuesday-Saturday: 10-6pm Sunday-Monday: Closed

*HOLIDAY HOURS MAY CHANGE * CHECK IT OUT ON FB!

We realize that shopping online isn't always easy so we promise to do our very best to make your experience with us a great one! Manners and genuine hospitality are at the forefront of our mission. We're human and can't possibly guarantee perfection, however, we can guarantee that you matter to us and we are prepared to always do the right thing. We want your experience with Bold & Brassy to be uplifting and positive. If we can be the one thing that puts a smile on your face that day, we have succeeded.