Shipping & Returns
Sometimes things don’t work out, it happens! As my gal pal (I wish) Miranda Lambert says “Go and fix your makeup, girl, it’s just a breakup” - Lucky for you though, you won’t have to find your place on a local barstool under that neon light. We are here to make this breakup a little easier! Our mission is to build a trusted relationship with our valued customers so you feel confident purchasing online through Bold & Brassy Boutique.
We do our VERY BEST to ship your items the same day and at the very least we can guarantee they will be fulfilled and shipped out within 1-5 business days. If you are hoping to receive your items by a specific date please reach out using our CONTACT PAGE and we can let you know if we can make that happen for you. All orders placed after 12pm MST on Fridays will ship out Monday. Please allow for an extra business day over Canadian holidays, Canada Post is not open on statutory holidays.
FREE SHIPPING to all our customers with orders over $75; We totally give a ship about you! We offer $10 flat rate shipping to our Canadian customers on orders under $75. For our friends in the US we offer $15 flat rate shipping on orders under $75.
If it’s just not working out the way you’d always imagined here’s the scoop on your refund or exchange;
- We will gladly offer you a refund or exchange!
- You MUST communicate with the Bold & Brassy team within 5 business days of receiving your package should you wish to receive an exchange, credit or refund. That is a generous amount of time to try on, inspect and ensure you love your goods. If you do not communicate within that time frame, it is assumed your love affair with your items is stronger than ever.
- If you prefer a full refund on the item that's great, please ensure you connect with us within 5 business days of the tracked delivery time. Please note we do not refund the costs to send the item back.
- We would LOVE to issue you a STORE CREDIT for costs incurred during an EXCHANGE. For example, if it costs you $10 to ship it back to us, we will issue you an in-store credit for $10. You must present the receipt via email to firstname.lastname@example.org or our official FACEBOOK PAGE. We will offer ONE exchange credit per item/order.
- All store credits & gift certificates do have expiry dates and can only be used in a single purchase. Store credits cannot be combined and or split up among several orders.
- Gift Certificates are NON-REFUNDABLE.
- All refunds will be charged back to the card/account that was used in the initial purchase. No exceptions.
- Items must be in new condition - no signs of wear, tags attached, unwashed, unaltered, stain free, makeup-free, smoke-free and deodorant free.
- Items purchased ON SALE is a FINAL SALE. If you simply want to exchange for a different size, that is most certainly welcome, when the product is available!
- Shipping charges are nonrefundable.
- Merchandise must arrive back to us before we issue a refund or exchange.
- Feel free to ship your returned merchandise at your own discretion but we do encourage you to use a form of delivery confirmation, as the responsibility of the item(s) is yours, at this point.
- If you're exchanging and worried about your new size/colour being sold out by the time your package arrives, let us know what you need via email OR our official Facebook page and we're happy to reserve your new item until your exchange makes it back to us.
- You’re welcome to reuse the package that your order arrived in - we don’t judge based on looks around here!
- Pretty please with a cherry on top inspect your order as soon as it arrives! If there happens to be an issue with anything, please contact us immediately so we can take good care of you! We will always do the right thing!
Upon arrival, your return will be processed within 1-3 business days. If it’s important that you know when your return arrived, please refer to your means of Delivery Confirmation.
* NOTE: We GUARANTEE when your orders/gifts leave the Bold & Brassy headquarters they are wrapped up pretty & professionally. We cannot guarantee perfection especially when your package is in the delivery chain. Please, your understanding of this is most appreciated.
Questions? Shoot us a message under the “Contact Us” page and we’ll be sure to get back to you as soon as we can!
Canada Post will be your most cost-effective shipping option. Whether you use UPS, FedEx, DHL or Canada Post please include this entire address:
Bold & Brassy
15105 104A Street
Grande Prairie, Alberta
We realize that shopping online isn't always easy so we promise to do our very best to make your experience with us a great one! Manners and genuine hospitality are at the forefront of our mission. We're human and can't possibly guarantee perfection, however, we can guarantee that you matter to us and we are prepared to always do the right thing. We want your experience with Bold & Brassy to be uplifting and positive. If we can be the one thing that puts a smile on your face that day, we have succeeded.